Start with the source
Enter the address yourself or use a trusted bookmark. Follow links from Ledger’s site to its help center and product documentation.
Go to Ledger.com/start INDEPENDENT GETTING STARTED RESOURCE
Ledger.com/start — Hardware Wallet Getting Started Guide.
A clear path from unboxing to informed use. Find official setup instructions, prepare your device, and understand the safety checks that matter before you begin.
START HERE01 — 04
01DEVICE PREPARATION
02SETUP GUIDE
03WALLET SECURITY
A PRACTICAL OVERVIEW / 01
Explore Ledger.com/start.
Ledger.com/start is the place to find official product setup information. This independent guide is not affiliated with Ledger. Use Ledger’s own site for current instructions and supported features.
Prepare your device
Identify your model, inspect the package, and prepare a compatible computer or phone. Use the connection method described for your device.
Keep software current
Use official Ledger software and check the release notes and compatibility guidance before installing updates or adding wallet applications.
Recognize safe requests
Setup should never require you to disclose a recovery phrase to a person, website, or support agent. Pause when a request feels unexpected.
FOLLOW A VERIFIED ROUTE / 02
Find the right instructions for your device.
Steps and compatibility can change. Use this sequence to find current instructions and avoid unfamiliar download pages.
Open Ledger Support- 01
Confirm the web address
Type ledger.com/start in your browser and check the address bar before continuing. Avoid sponsored results, unsolicited messages, and lookalike domains.
- 02
Identify your model
Match the device name and connection type to the product you have. Requirements may differ by model, operating system, and companion device.
- 03
Review requirements first
Read the current compatibility notes, setup sequence, and update guidance on Ledger’s site. If details conflict, trust the latest official support article.
- 04
Proceed at your own pace
Follow the on-device prompts and official instructions one step at a time. Stop if the screen, request, or download does not match what the official guide describes.
WHEN SOMETHING DOESN’T MATCH / 03
Setup questions, safe next steps.
Connection or compatibility issues are a reason to verify—not bypass safeguards. Keep recovery information private.
My device isn’t recognized
Check the cable, port, device power, and the operating-system requirements listed for your model. Try an approved connection method, then consult official support.
I can’t find a feature
Supported networks and features vary. Confirm availability in the official product documentation and check the app and device versions before taking action.
A message asks for my phrase
Stop immediately. Do not enter or send recovery words. Close the page and reach Ledger Support through its official website using a fresh browser tab.
KEEP CONTROL OF YOUR SECRETS
SECURITY / ALWAYS Your recovery phrase belongs to you alone.
Never share or type your recovery phrase or private keys into a website, chat, support ticket, or message. Anyone who obtains them may be able to access your assets. Ledger support will not need your phrase to help with setup. Keep it offline and follow the safety guidance supplied by the manufacturer.
QUICK ANSWERS / 04
Frequently asked questions.
Check Ledger’s official resources for current model and software requirements.
Is this an official Ledger website?
No. This is an independent educational guide and is not affiliated with or endorsed by Ledger. Visit ledger.com for official product information.
Where should I start setting up a device?
Begin at Ledger.com/start and follow the instructions for your exact model.
Which app or software should I install?
Use the software linked from Ledger’s official website and review its compatibility information. Do not install files from links in unsolicited messages.
Will every coin or feature be supported?
Availability depends on the asset, network, device, and software version. Check Ledger’s current supported-assets and product documentation before proceeding.
Should I give support my recovery phrase?
No. Never share a recovery phrase or private key with anyone, including someone claiming to be support.
What if setup instructions have changed?
Use the newest instructions published on Ledger’s official start page or help center. Pause rather than following an unverified older guide.